Frequently Asked Questions
Orders & shipping
How long until my order ships?
Allow 24 hours after the order is placed for processing. Orders placed on a weekend or U.S. federal holiday are processed the next business day.
How long does shipping take?
Ground shipping is 3–5 business days after the order ships. That estimate starts when the carrier scans the package, not when you check out.
Do you ship in discreet packaging?
Yes. Orders go out in a plain outer carton. Product names are not printed on the outside of the box.
Will I get tracking?
Yes. Tracking is sent to the email used at checkout after the carrier accepts the package.
Can I change my address after I order?
Address changes must be requested before the order leaves processing. as soon as possible with your order number.
Products & quality
Are these products for human use?
No. All products are sold for laboratory and in-vitro research only. They are not for human or veterinary use and are not intended to diagnose, treat, cure, or prevent any disease.
Do you provide a certificate of analysis (COA)?
Yes. Each current lot has a third-party COA. Download it on the product page. You can also review current lots on our COA page.
What does the lot number mean?
The lot number identifies the batch that was tested. Match the lot on your vial to the COA file for that product.
Do you sell HGH on the website?
HGH is not listed on www.pfpep.com. Pure_Form_Peptides_FAQ
Pricing, coupons & wholesale
Where can I see retail prices?
Current single-vial prices are on each product page and on our retail price list.
What is code PURE10?
PURE10 is 10% off your next research order. It cannot be combined with other offers. Limit one coupon per customer. Valid November 1, 2026 through January 31, 2027.
Do you offer wholesale?
Yes. Wholesale is sold in packs of 5 vials of the same item. You cannot mix and match inside a pack. Minimum purchase is $500. See the wholesale price list or email support@pfpep.com.
Are peptides taxable in Texas?
Research materials sold as laboratory supplies are generally treated as taxable tangible personal property in Texas unless a valid resale or exemption certificate is on file. Texas checkout will collect tax when required. Pure_Form_Peptides_FAQ
Refunds & problems
What is your refund window?
Email support@pfpep.com for orders and shipping. Email privacy@pfpep.com for privacy requests. We aim to reply within one business day.
What if my package is lost or damaged?
A business PO Box will be posted on the Contact page once it is assigned.
Can I return an opened vial?
Every page and checkout should state that products are research materials only and not for human or veterinary use. Research materials only. Not for human or veterinary use.