Terms and Conditions

PFPEP LLC | www.pfpep.com · Last updated October 3, 2026

1. Who this agreement is with

These Terms and Conditions are a contract between you and PFPEP LLC (“Pure Form,” “we,” “us”), the operator of www.pfpep.com. Our mailing address is PFPEP LLC, P.O. Box 1598, Cedar Park, TX 78630. Questions about an order go to support@pfpep.com. Privacy requests go to privacy@pfpep.com.

2. Acceptance

By using this website, creating an account, or placing an order, you agree to these Terms, the Shipping Policy, the Refund and Returns Policy, and the Privacy Policy. If you do not agree, do not use the site and do not place an order. The version posted at the time of your order applies to that order.

3. Research use only

Every product we sell is a research material for laboratory and in-vitro use only. Products are not drugs, medical devices, cosmetics, foods, or dietary supplements. They are not for human consumption, animal administration, veterinary use, clinical use, diagnostic use, or household use.

By purchasing, you represent that you are buying for a lawful research purpose, that you will follow applicable law and sound laboratory practice, and that you will not resell a product for human or veterinary use. We may cancel any order that appears inconsistent with research use.

4. Age and buyer eligibility

You must be at least 21 years old to use this website or buy from us. You represent that you are a qualified researcher or that you are buying for a qualified laboratory or institution. We may refuse service to anyone.

5. No medical or dosing advice

Nothing on this website is medical, veterinary, or dosing advice. Product descriptions, research summaries, and certificates of analysis describe laboratory materials only. You are responsible for determining whether a product is appropriate for your research.

6. Product information

We work to keep names, amounts, and descriptions accurate. A listing can change, sell out, or contain an error. A certificate of analysis, when posted, documents the lot tested. It is not a promise about a future lot and it is not a claim that a product is fit for any particular research result. If a price or description error is obvious, we may cancel the order and refund what you paid.

7. Orders and payment

Placing an order is an offer to buy. We accept the offer when we process the order, not when you receive an automated checkout message. We may refuse, limit, or cancel any order, including orders that look fraudulent, incomplete, or inconsistent with these Terms.

Prices are in U.S. dollars and can change until an order is accepted. Payment is due in full before shipment. You authorize us and our payment processor to charge the method you provide. You are responsible for keeping your payment and contact details accurate.

8. Sales tax

Texas treats these research materials as taxable tangible personal property unless a valid resale or exemption certificate is on file before the sale. We collect Texas state and local sales tax on taxable deliveries. The rate depends on the ship-to address. Giving us a certificate after the charge does not undo tax already collected on that order.

9. Shipping and risk of loss

Shipping is covered by our Shipping Policy. In short: allow 24 hours after the order is placed for processing. Orders placed after 2:00 p.m. Central Time, on a weekend, or on a U.S. federal holiday are processed the next business day. We ship inside the United States only. Ground transit is typically 3 to 5 business days after the carrier receives the package.

Title and risk of loss pass to you when the package is delivered to the carrier, except where the Refund and Returns Policy covers a confirmed lost or damaged shipment. You are responsible for a complete, accurate shipping address. Packages delayed or returned because of an address you supplied are not our loss.

10. Cancellations, returns, and refunds

Cancellations and refunds are covered by our Refund and Returns Policy. You may cancel only before the order is processed or a shipping label is created. Because these are research materials, sales are otherwise final. We do not accept returns for a change of mind, an ordering mistake, or a product that has been opened or removed from its sealed packaging.

A request that does qualify must be sent to support@pfpep.com within 7 days. Damage, wrong-item, and lost-package claims need the documentation described in the Refund and Returns Policy, including notice within 5 business days of delivery or the expected delivery date. An approved refund goes back to the original payment method in 5 to 10 business days. We do not accept unauthorized returns.

11. Promotions

Coupons, free-vial offers, and other promotions apply only as stated at the time of the offer. Unless an offer says otherwise, promotions do not combine, have one use per order, exclude wholesale, and can be changed or ended at any time. A free item does not count toward a spend threshold. If a gifted item is out of stock, we may ship the paid order without that gift. We will not substitute a different product.

12. Wholesale

Wholesale orders are packs of 5 vials of the same item. Packs cannot be mixed. The minimum wholesale purchase is $500. Wholesale is prepaid unless we agree otherwise in writing. The retail refund window and the research-use rules still apply. A wholesale buyer who does not want sales tax charged must give us a valid Texas resale or exemption certificate before the order is placed.

13. Acceptable use of the website

You may not misuse the site. That includes attempting to break or scrape it, placing a false order, using a payment method you are not authorized to use, or posting content that is unlawful or that infringes someone else’s rights. We may suspend access if we believe these rules have been broken.

14. Intellectual property

The Pure Form name, logo, site design, product photography, and text are owned by PFPEP LLC or its licensors. You may not copy them for your own store, ads, or product labels without written permission. You may download a certificate of analysis for the lot you purchased and for legitimate research records.

15. Disclaimer of warranties

Products and the website are provided “as is” and “as available.” To the fullest extent allowed by Texas law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that a product will produce any research result, that the site will be uninterrupted, or that a description is error-free.

16. Limitation of liability

To the fullest extent allowed by Texas law, PFPEP LLC and its owners, employees, and agents are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or personal injury, arising out of the website or a product. Our total liability for a claim is limited to the amount you paid us for the specific product that gave rise to the claim.

Nothing in these Terms limits a right that cannot legally be waived, including a non-waivable right under the Texas Deceptive Trade Practices–Consumer Protection Act.

17. Your responsibility for misuse

You will defend and hold harmless PFPEP LLC and its owners, employees, and agents from claims, damages, losses, and reasonable attorneys’ fees arising out of your misuse of a product, your breach of these Terms, or your violation of law or a third party’s rights. We may control the defense of a claim that names us, and you will cooperate.

18. Chargebacks

Contact support@pfpep.com before disputing a charge with your bank. A chargeback on an order that was delivered as described, or that is outside the Refund and Returns Policy, may result in cancellation of current orders and refusal of future orders.

19. Privacy

Our Privacy Policy explains what we collect and how Texas privacy requests are handled. It is part of these Terms by reference.

20. Electronic records

You agree that contracts, notices, and records may be provided electronically, consistent with the federal Electronic Signatures in Global and National Commerce Act and the Texas Uniform Electronic Transactions Act.

21. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Exclusive venue for a dispute that is not required to be heard elsewhere lies in the state courts of Williamson County, Texas, or the United States District Court for the Western District of Texas. You consent to personal jurisdiction in those courts.

22. Other legal terms

• If one part of these Terms is unenforceable, the rest stays in effect.
• A delay in enforcing a right is not a waiver.
• We may assign this agreement. You may not assign it without our written consent.
• We are not liable for a delay caused by events outside our reasonable control, including carrier failure, utility failure, or acts of government.
• These Terms, together with the policies named above, are the entire agreement about the website and your orders. They replace earlier oral statements about those subjects.
• Section headings are for convenience only.

23. Changes

We may update these Terms by posting a new version on this page and changing the date above. The version in effect when you place an order governs that order. Continued use of the website after an update means you accept the updated Terms.

24. Contact

PFPEP LLC
P.O. Box 1598
Cedar Park, TX 78630
Orders and these Terms: support@pfpep.com
Privacy: privacy@pfpep.com
www.pfpep.com