Refund & Returns Policy

Last Updated: September 2026

All Sales Are Final

Due to the nature of research compounds and the need to maintain product integrity and chain of custody, all sales are final. We do not accept returns or issue refunds for change of mind, ordering errors, or products that have been opened, used, or removed from their original sealed packaging.

Exceptions – Damaged, Incorrect, or Lost Shipments

We will review claims and, at our sole discretion, may provide a one-time replacement (or store credit) in the following limited cases:

• The wrong product or incorrect quantity was shipped due to our error
• The package arrives visibly damaged in transit
• The package is confirmed lost by the carrier

How to Submit a Claim

You must contact us within 5 business days of the delivery date (or expected delivery date for lost packages) and provide:

• Your order number
• Clear photographs of the damaged packaging and/or product (for damage claims)
• Tracking information

Claims submitted after this window or without the required documentation will not be accepted. Unauthorized returns will not be processed and may be destroyed upon receipt.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once a tracking label has been created or the package has entered the shipping process, the order cannot be cancelled.

Refund Processing

When a refund or store credit is approved, it will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Important

By placing an order you acknowledge and agree to this policy in full.