return policy
Return policy:
All sales are final. No returns or refunds for a change of mind, an ordering mistake, or any vial that has been opened, used, or taken out of the sealed pack.
A claim is reviewed only if the wrong item or quantity was shipped, the package arrives visibly damaged, or the carrier confirms the package is lost. If approved, the remedy is a one-time replacement or store credit, at your discretion.
How to file. Email support@pfpep.com within 5 business days of the delivery date, or the expected delivery date if it is lost. Include the order number, tracking, and photos of the damage. Late claims and returns sent without approval are refused. An unapproved return may be destroyed.
Cancellations. Only before the order is processed or a label is created.
If a refund is approved. It goes back to the original payment method in 5 to 10 business days.
Two things are out of date on this copy. It still says Pure Form LLC. The legal name is PFPEP LLC. It also says qualifying refund requests must be submitted within 7 days, while the claim steps say 5 business days